IT Assistant Service Delivery Manager (Permanent)

TALENTSIS PTE. LTD.

Singapore
Lead team of 5+ l1/l2 support staff
Manage it assets and documentation for audits
Monitor slas and implement service improvements
This role involves leading a team of over five support staff while fostering a high-performance culture

Job Summary

  • This role involves leading a team of over five support staff while fostering a high-performance culture.
  • The successful candidate will oversee daily IT operations, maintenance schedules, and ensure strict compliance with security standards.
  • Key responsibilities include managing vendor performance, tracking IT assets, and serving as the primary point of contact for clients.

Matching Summary

Match Score: 85

This role involves leading a team of over five support staff while fostering a high-performance culture.

Skills & Requirements

Must-have

  • Lead team of 5+ L1/L2 support staff
  • Manage IT assets and documentation for audits
  • Monitor SLAs and implement service improvements
  • Strong knowledge of ITIL practices
  • 3-4 years experience in IT Operations

Nice-to-have

  • Proven leadership and problem-solving skills
  • Excellent communication under pressure
  • Self-driven with ability to manage priorities
  • Experience managing vendors and subcontractors

Key Requirements

  • Bachelor's degree in Engineering or IT
  • 3-4 years of IT Operations & Maintenance experience
  • Strong knowledge of IT service management and ITIL

Work Rights

Not specified

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