Customer Service Advisor - Digital Intake - Moa 2026

Concentrix

Pasay City, Philippines
Strong customer service orientation
Effective written and verbal communication
Ability to work flexible shifts
The role involves providing customer service support and resolving non-routine problems regarding client products or services through various channels

Job Summary

  • The role involves providing customer service support and resolving non-routine problems regarding client products or services through various channels.
  • Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with customers.
  • Candidates are expected to be dependable with proficient attention to detail and the ability to adapt quickly to changes in a high-production environment.

Matching Summary

The role involves providing customer service support and resolving non-routine problems regarding client products or services through various channels.

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Effective written and verbal communication
  • Ability to work flexible shifts

Nice-to-have

  • Demonstrate empathy with customers
  • Multi-tasking in fast-paced environment
  • Problem-solving for unstructured issues

Key Requirements

  • High school diploma preferred
  • Six plus months of customer service experience
  • Strong computer navigation skills

Work Rights

Not specified

Tailored Resume

Cover Letter