Sr Business Process Analyst - Support Knowledge And Ai
jaxlabs.ch
Fully remote
Analyze knowledge trends
Process optimization initiatives
Knowledge management system integration
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
With Flex Work, we’re combining the best of both worlds: in-person time and remote.
Matching Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Skills & Requirements
Must-have
analyze knowledge trends
process optimization initiatives
knowledge management system integration
process mapping and analysis
AI/ML frameworks
data visualization tools
Nice-to-have
sun-drenched optimism
courageous collaborators
genuine care
curious minds
agile self-starter
Key Requirements
8+ years Business Process Analyst experience
5+ years knowledge management tools
2+ years Experience with SQL
Bachelor's degree in Business Administration or related field
KCS and Lean Six Sigma certification highly desirable