Front Office Manager

Mama Shelter

Cape Town, South Africa
On-site
Guest experience
Team leadership
Front office operations
As our Front Office Manager, you lead the welcome, set the tone, and create unforgettable first impressions

Job Summary

  • As our Front Office Manager, you lead the welcome, set the tone, and create unforgettable first impressions.
  • You ensure every guest feels at home (but better), while leading your team with passion, energy, and Mama spirit.
  • Our mission: to bring little moments of happiness to people.

Matching Summary

As our Front Office Manager, you lead the welcome, set the tone, and create unforgettable first impressions.

Skills & Requirements

Must-have

  • guest experience
  • team leadership
  • front office operations
  • service standards
  • revenue maximization

Nice-to-have

  • bold, warm, and unforgettable guest experiences
  • playful, professional, and personal service
  • Mama energy—bold, playful, and authentic
  • thrive in fast-paced, high-energy environments

Key Requirements

  • strong Front Office experience in hospitality
  • natural leader who inspires, motivates, and develops teams
  • guest-focused and passionate about creating memorable experiences
  • comfortable with PMS systems and operational reporting

Work Rights

Not specified

Tailored Resume

Cover Letter