Technology Services Engineer Ii

Walmartpr

Sholinganallur, India
Hybrid
It service management (itsm)
Itil framework
Incident management
The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates

Job Summary

  • The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates.
  • This position is responsible for overseeing the day-to-day IT operations within campuses including the collaboration and running operations with all platform teams.
  • Our mission is to digitally enable the enterprise and transform associate's end to end journey via technology and process driven products and services with a focus on future ways of working both at campus and work from home (Aka Hybrid).

Matching Summary

The APEX operations team plays a critical role in Walmart’s IT environment acting as the Single Point of Contact (SPOC) for Walmart Associates.

Skills & Requirements

Must-have

  • IT Service Management (ITSM)
  • ITIL framework
  • Incident Management
  • Problem Management
  • 24x7 operations
  • End-user support

Nice-to-have

  • Data-driven perspective
  • Continuous process improvement
  • Associate productivity focus
  • Return to campus initiatives

Key Requirements

  • 5+ years IT Operations experience
  • ITIL Foundation Certification
  • Bachelor's degree in CS or related
  • 2 years production support experience

Work Rights

Not specified

Tailored Resume

Cover Letter