The Regional Customer Success Manager leads a team accountable for post-sale support and customer value delivery across the APAC region
Job Summary
The Regional Customer Success Manager leads a team accountable for post-sale support and customer value delivery across the APAC region.
This role involves translating global Customer Success strategy into actionable regional plans while fostering strong cross-functional collaboration with Sales and Product teams.
The company offers extensive benefits including medical insurance, flexible working arrangements, study assistance, and sabbaticals to support work-life balance.
Matching Summary
The Regional Customer Success Manager leads a team accountable for post-sale support and customer value delivery across the APAC region.
Skills & Requirements
Must-have
Manage Customer Success team in APAC region
Translate global strategy to regional plans
Drive customer retention and adoption goals
Partner with Sales and Product teams
Ensure measurable customer outcomes delivery
Nice-to-have
Multilingual capability for key APAC markets
Knowledge of Elsevier products and services
Experience in related scientific industries
Strong stakeholder management skills
Analytical mindset for data insights
Key Requirements
Proven experience managing CS or AM teams in APAC
Ability to operate in matrixed cross-functional organization