Guest Services Representative - Full-time

Darrell Waltrip Buick GMC

Franklin, Tennessee, US
Not specified
Guest services procedures
Answering phone calls professionally
Accurate message taking
Darrell Waltrip Buick GMC is seeking a full-time Guest Services Representative to ensure a welcoming environment for guests while performing various administrative duties within the sales department. The ideal candidate should possess strong customer service skills, effective communication abilities, and a commitment to maintaining a positive atmosphere

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, manages various logs, and reconciles/updates data entry with dealership software.
  • Walks around the showroom hourly to offer refreshments to guests, provides a warm, positive and happy environment, and helps maintain a clean and comfortable environment.

Matching Summary

Match Score: 75

Darrell Waltrip Buick GMC is seeking a full-time Guest Services Representative to ensure a welcoming environment for guests while performing various administrative duties within the sales department. The ideal candidate should possess strong customer service skills, effective communication abilities, and a commitment to maintaining a positive atmosphere.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answering phone calls professionally
  • Accurate message taking
  • Directing customers and calls
  • Maintaining logs
  • Data entry and reporting
  • Maintaining a clean environment

Nice-to-have

  • Friendly and receptive environment
  • Warm, positive and happy environment
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm

Key Requirements

  • High School Diploma
  • Up to 3 years of work experience
  • Previous customer service experience
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

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