Medtronic Diabetes is seeking a Senior Customer Service Representative fluent in Italian to join their Customer Care & Order Operations team in Heerlen, Netherlands. The role involves supporting day-to-day Order-To-Cash processes, ensuring customer satisfaction, and working collaboratively with various stakeholders
Job Summary
The role involves supporting day-to-day Order-To-Cash processes including processing, monitoring, and invoicing orders.
Candidates must be located within an 80km radius of the Medtronic office in Heerlen, Netherlands, with a hybrid work model requiring at least two days in the office weekly.
Medtronic offers a competitive salary range of 39,200.00 EUR to 58,800.00 EUR along with flexible benefits and eligibility for the Medtronic Incentive Plan.
Matching Summary
Match Score: 85
Medtronic Diabetes is seeking a Senior Customer Service Representative fluent in Italian to join their Customer Care & Order Operations team in Heerlen, Netherlands. The role involves supporting day-to-day Order-To-Cash processes, ensuring customer satisfaction, and working collaboratively with various stakeholders.
Salary
Base: 39,200.00 EUR - 58,800.00 EUR; Bonus/Equity: Eligible for Medtronic Incentive Plan (MIP); Benefits: Competitive flexible benefits package
Skills & Requirements
Must-have
Italian language proficiency required
English verbal and written communication
Order-to-Cash process execution
Dispute resolution and complaint handling
Sales team support via phone and email
Nice-to-have
Proactive team player with drive for results
Ability to work under pressure
Strong focus on customer satisfaction
Experience in international dynamic environment
Key Requirements
Bachelor's degree or MBO+ education
2+ years experience in customer service and order management