Customer Relationship Specialist - Alexandra Hills

Bank of Queensland

Alexandra Hills, Queensland, Australia
Exceptional customer service delivery
Identifying financial needs
Responding to customer goals
As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Alexandra Hills branch, delivering exceptional service by identifying and responding to customers’ financial needs

Job Summary

  • As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Alexandra Hills branch, delivering exceptional service by identifying and responding to customers’ financial needs.
  • Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.
  • BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Matching Summary

As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Alexandra Hills branch, delivering exceptional service by identifying and responding to customers’ financial needs.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identifying financial needs
  • Responding to customer goals
  • Managing loan maintenance requests
  • Referrals to specialist teams
  • Proactive customer contact

Nice-to-have

  • Genuine passion for helping people
  • Solutions-focused mindset
  • Can-do attitude
  • Collaborative spirit
  • Go above and beyond

Key Requirements

  • Previous customer service experience
  • Experience in banking or financial services
  • Exposure to consumer lending is a plus
  • Ability to navigate financial systems
  • Background screening required

Work Rights

Not specified

Tailored Resume

Cover Letter