Solutions Support Engineer

Allegion

Houston, TX, US
Hybrid
Bachelor's degree in systems or engineering
Systems engineering fundamental skills
Root cause analysis of customer issues
The role involves becoming a technical subject matter expert in Allegion's multi-family access control solutions, specifically the Gatewise products

Job Summary

  • The role involves becoming a technical subject matter expert in Allegion's multi-family access control solutions, specifically the Gatewise products.
  • Candidates will triage customer issues, identify root causes, and provide guidance to partners and internal teams to resolve problems.
  • Allegion offers unlimited paid time off, a 401K plan with a 6% company match, and recognition as a Gallup Exceptional Workplace Award recipient.

Matching Summary

The role involves becoming a technical subject matter expert in Allegion's multi-family access control solutions, specifically the Gatewise products.

Skills & Requirements

Must-have

  • Bachelor's Degree in Systems or Engineering
  • Systems engineering fundamental skills
  • Root cause analysis of customer issues
  • Gatewise solutions expertise
  • Strong structured problem-solving skills

Nice-to-have

  • Customer Success or Technical Support background
  • Ability to lead troubleshooting in front of customers
  • Excellent time management and independence
  • Experience with functional block diagrams
  • Collaborative hybrid work environment adaptation

Key Requirements

  • Bachelor's Degree in Systems, Electrical, Mechanical, Computer Engineering or related field
  • Legally authorized to be employed in the United States
  • No visa sponsorship provided
  • Ability to travel up to 10%
  • Daily office presence required in Houston, TX

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter