Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: role ...
Fully remote
Proactive and personalized support experience
Customer advocate within support
Business objectives and goals alignment
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: role may be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants; Benefits: comprehensive benefits

Skills & Requirements

Must-have

  • proactive and personalized support experience
  • customer advocate within Support
  • business objectives and goals alignment
  • improve reliability and maintain availability
  • develop and maintain close relationships
  • coordinate and prioritize business critical cases
  • drive escalations and incidents

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • genuine care and shared enthusiasm
  • bold ideas and tackling big challenges
  • positive attitude and adapt quickly

Key Requirements

  • 7+ years of experience in product support, customer success, account management or consulting
  • 5+ years of experience implementing or managing complex SaaS solution
  • Fluent in French (Canadian preferably)
  • BS or MS in a Technical Degree or equivalent technical work experience

Work Rights

Not specified

Tailored Resume

Cover Letter