Amer Flight Deck Product Support Lead

NAVBLUE, Inc.

3d onsite
Flight deck product support
Customer satisfaction focus
L1/l2 support management
Skywise is seeking a Product Support Lead to ensure a high level of Customer Satisfaction for Flight Deck products across the AMER region

Job Summary

  • Skywise is seeking a Product Support Lead to ensure a high level of Customer Satisfaction for Flight Deck products across the AMER region.
  • Key responsibilities include managing L1/L2 support teams, acting as an escalation focal point, and contributing to L3 issue prioritization and RCA quality.
  • The role involves customer-facing activities, product testing, and contributing to people management, including hiring, onboarding, and operational leadership.

Matching Summary

Skywise is seeking a Product Support Lead to ensure a high level of Customer Satisfaction for Flight Deck products across the AMER region.

Skills & Requirements

Must-have

  • Flight Deck product support
  • Customer Satisfaction focus
  • L1/L2 support management
  • Root Cause Analysis
  • Knowledge Base population

Nice-to-have

  • Agile development culture
  • Innovative operational efficiency
  • Sustainable aviation focus
  • Strong work-life balance

Key Requirements

  • 5-10 years of Airline Flight Operation experience
  • Engineering or Master's degree
  • Superior analytical and problem-solving skills
  • Project management experience

Work Rights

Not specified

Tailored Resume

Cover Letter