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Workday is seeking a Principal Customer Success Manager to join their team, focusing on building customer relationships and ensuring successful adoption of their AI-driven solutions. The role will be pivotal in establishing the company's presence in the Indian market, driving customer engagement, and fostering long-term partnerships.
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Job Summary
The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
We plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.
Matching Summary
Match Score: 75
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Workday is seeking a Principal Customer Success Manager to join their team, focusing on building customer relationships and ensuring successful adoption of their AI-driven solutions. The role will be pivotal in establishing the company's presence in the Indian market, driving customer engagement, and fostering long-term partnerships.
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Skills & Requirements
Must-have
Customer relationship coordination
Liaison between product and customer
Develop customer success plans
Prioritize and resolve customer concerns
Promote two-way communication
Supervise solution adoption
Use customer relationships for references
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Bold ideas and genuine care
Key Requirements
10+ years customer facing services role
3+ years project management experience
Functional domain expertise in Financials preferred
Experience with State & Local Government
Customer management in complex SaaS
Proven track record to collaborate
Demonstrated ability to engage across corporate functions
Account management / adoption planning experience
Excellent verbal and written communication skills
Excellent organization, time management, data analysis