Hr Operations Associate - Ebs

The Mosaic Company

Lithia, Florida, US
Hybrid (3 days in office - lithia, fl)
Advanced customer service support
Resolving complex hr transactions
Workday inbox items
The Mosaic Company is seeking an HR Operations Associate in Lithia, Florida, to provide advanced customer service support within their HR Connect team. The role involves processing complex HR transactions, resolving employee inquiries, and ensuring compliance with company policies and regulations

Job Summary

  • The EBS HR Operations Representative will act as a second-level resource within HR Connect, providing advanced customer service support to employees by addressing their inquiries and questions.
  • Responsibilities include processing advanced transactions through Service Now tickets and Workday inbox items, adhering to established performance standards including quality and timeliness.
  • The role ensures efficient and compliant service delivery in line with Mosaic policies, state/provincial laws, and federal regulations is essential.

Matching Summary

Match Score: 85

The Mosaic Company is seeking an HR Operations Associate in Lithia, Florida, to provide advanced customer service support within their HR Connect team. The role involves processing complex HR transactions, resolving employee inquiries, and ensuring compliance with company policies and regulations.

Skills & Requirements

Must-have

  • advanced customer service support
  • resolving complex HR transactions
  • Workday inbox items
  • Service Now tickets
  • US and CA terminations
  • CA leaves processing
  • DOT process management
  • maintaining confidentiality

Nice-to-have

  • collaborating efficiently and effectively
  • transparent knowledge transfer
  • educating HR customers
  • assisting with self-service tools
  • participates in audit requests

Key Requirements

  • High School diploma or equivalent
  • 5 or more years of HR/payroll administrative experience
  • Microsoft Office Suite experience
  • Excellent telephone communication skills
  • Demonstrated problem-solving skills

Work Rights

Not specified

Tailored Resume

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