Service, Advisor Ii

AIA Australia

4 years working experience
2-3 years insurance or hotline service
Secondary education graduate
The role involves handling customer enquiries and complaints across underwriting, policy services, and claims operations

Job Summary

  • The role involves handling customer enquiries and complaints across underwriting, policy services, and claims operations.
  • Candidates must obtain specific licenses from the Insurance Authority (IA) and Mandatory Provident Fund Schemes Authority (MPFA).
  • The company is seeking ambitious people to help a billion people live healthier, longer, better lives by 2030.

Matching Summary

The role involves handling customer enquiries and complaints across underwriting, policy services, and claims operations.

Skills & Requirements

Must-have

  • 4 years working experience
  • 2-3 years insurance or hotline service
  • Secondary education graduate
  • Basic insurance knowledge
  • MPF knowledge advantage

Nice-to-have

  • Higher academic qualification
  • Relevant working experience
  • Hands-on customer service experience
  • Unmatched career growth opportunities
  • Supportive leadership environment

Key Requirements

  • Obtain IA Paper 1, 2, 3, 5 license
  • Obtain MPFA Paper 4 license
  • Minimum 4 years total work experience
  • Minimum 2-3 years relevant industry experience
  • Secondary education graduation required

Work Rights

Not specified

Tailored Resume

Cover Letter