Customer Success Manager

YourAspireSoftware

Remote
Base: $59,000 usd - $78,900 usd; bonus/equity: com...
Fully remote
Customer relationship management
Proactive customer engagement
Data analysis for customer success
YourAspireSoftware is seeking a Customer Success Manager to enhance customer satisfaction and drive retention through relationship building and proactive engagement. The role focuses on understanding customer needs, delivering value through ServiceTitan, and ensuring long-term loyalty

Job Summary

  • As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction by building strong relationships and empowering them to set big goals.
  • You will serve as the preferred CSM to a designated list of customers, partnering with them to optimize their use of ServiceTitan and drive business results, ensuring retention and growth of revenue.
  • The company offers flextime, recognition, support for autonomous work, holistic health and wellness benefits, and support for various life stages.

Matching Summary

Match Score: 85

YourAspireSoftware is seeking a Customer Success Manager to enhance customer satisfaction and drive retention through relationship building and proactive engagement. The role focuses on understanding customer needs, delivering value through ServiceTitan, and ensuring long-term loyalty.

Salary

Base: $59,000 USD - $78,900 USD; Bonus/Equity: commission-eligible; Benefits: comprehensive suite of benefits

Skills & Requirements

Must-have

  • Customer relationship management
  • Proactive customer engagement
  • Data analysis for customer success
  • Mitigating churn risk
  • Product training and guidance

Nice-to-have

  • Customer advocacy and loyalty
  • Entrepreneurial and fast-paced environment
  • Remote work effectiveness
  • Passion for phone interactions

Key Requirements

  • 2+ years in customer-facing roles
  • Customer success/account management experience
  • Sales experience preferred
  • Project management skills and experience are a plus

Work Rights

Not specified

Tailored Resume

Cover Letter