Principal, Customer Experience Operations

Workday

Pleasanton, CA, USA
Base: $158,400 usd - $237,600 usd; bonus/equity: r...
Fully remote
Cx / chief customer officer strategic initiatives
Cross-functional stakeholder management
Executive readiness preparation
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments

Job Summary

  • The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
  • This role was built for you if you think like a strategy consultant, execute like a seasoned operator, and communicate with c-level polish and precision.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.

Salary

Base: $158,400 USD - $237,600 USD; Bonus/Equity: role may be eligible for bonus/commission and stock grants; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • CX / Chief Customer Officer Strategic Initiatives
  • Cross-Functional Stakeholder Management
  • Executive Readiness preparation
  • strategy delivery plans
  • action item follow-through

Nice-to-have

  • thrives on ambiguity
  • moves fast
  • think like a strategy consultant
  • execute like a seasoned operator
  • c-level polish and precision
  • sun-drenched optimism and drive

Key Requirements

  • 7+ years experience in business operations / strategy consulting
  • 2+ years experience supporting enterprise-wide programs
  • Outstanding written, visual representation, and verbal communication skills
  • Experience defining, designing, and implementing solutions
  • Strong ability to establish relationships, influence without authority
  • Outstanding organizational, interpersonal, and negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter