Upsun is seeking a Cloud Support Engineer to join their remote team, focusing on troubleshooting technical issues and enhancing the user support experience. The ideal candidate should possess strong technical skills in cloud infrastructure, coding, and networking, along with a customer-centric mindset
Job Summary
Upsun is a cloud application platform designed for hybrid teams where AI agents write code and humans solve complex problems.
The Cloud Support Engineer role involves resolving technical issues across infrastructure, deployments, databases, and web performance in a high-trust async environment.
This position requires working flexible hours from 06:00 to 16:00 UTC while supporting a globally distributed team.
Matching Summary
Match Score: 85
Upsun is seeking a Cloud Support Engineer to join their remote team, focusing on troubleshooting technical issues and enhancing the user support experience. The ideal candidate should possess strong technical skills in cloud infrastructure, coding, and networking, along with a customer-centric mindset.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Linux terminal navigation experience
Backend coding or scripting ability
Distributed systems and container familiarity
DNS SSL CDN web infrastructure debugging
Zendesk ticket management proficiency
Nice-to-have
Async-first global team collaboration
Empathetic customer-centric problem solving
Curious spirit and thirst for knowledge
Experience with AI-ready features
Open source community engagement
Key Requirements
Legal authorization to work in Spain or UK
Comfortable navigating production Linux environments
Experience with at least one backend language
Understanding of internet protocols and networking basics
Work Rights
Must be legally authorized to work in Spain or the UK