Customer Service Executive (After Sales - Automotive) [EL]

WECRUIT PTE. LTD.

Singapore, Singapore
Monitor nps and csi scores
Analyze customer feedback surveys
Implement service improvement action plans
The role involves monitoring and tracking NPS and CSI scores to evaluate performance against quality benchmarks

Job Summary

  • The role involves monitoring and tracking NPS and CSI scores to evaluate performance against quality benchmarks.
  • Candidates will analyze feedback from surveys and complaints to identify areas for service delivery improvement.
  • The position requires planning and executing customer engagement programs to boost overall satisfaction and brand loyalty.

Matching Summary

Match Score: 85

The role involves monitoring and tracking NPS and CSI scores to evaluate performance against quality benchmarks.

Skills & Requirements

Must-have

  • Monitor NPS and CSI scores
  • Analyze customer feedback surveys
  • Implement service improvement action plans
  • Prepare detailed satisfaction trend reports
  • Ensure adherence to service quality standards

Nice-to-have

  • Customer engagement program planning
  • Strategic service excellence recommendations
  • Brand loyalty initiative execution
  • Process improvement mindset

Work Rights

Not specified

Tailored Resume

Cover Letter