Product Support Specialist

Tekmetric

Houston, TX, US
Remote
Customer support via phone, chat, email
Identify issues and guide solutions
Document bugs and advocate for fixes
Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better

Job Summary

  • Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
  • At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.
  • Enjoy the flexibility of remote work with comprehensive health benefits and a 401(k) with employer match.

Matching Summary

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Skills & Requirements

Must-have

  • Customer support via phone, chat, email
  • Identify issues and guide solutions
  • Document bugs and advocate for fixes
  • Maintain accurate records and logs
  • Stay updated on product features
  • Meet or exceed performance goals

Nice-to-have

  • High empathy and energy
  • Technically curious and forward-thinking
  • Strong organization and communication skills
  • General business mindset
  • Problem-solver mentality
  • High level of energy and drive
  • Quickly build rapport with customers
  • Self-starter attitude and attention to detail
  • Quickly learn new software and tools
  • Background in team sports is a plus

Key Requirements

  • Minimum 1 year customer-facing experience
  • Familiarity with basic financial concepts
  • Local to Houston, TX for hybrid requirement

Work Rights

Not specified

Tailored Resume

Cover Letter