Active Pooling: 2026 Delivery Operations Gvpad – Team Leader (seasonal)

Concentrix

Alabang, Philippines
Day-to-day supervision of call center associates
Regular performance coaching and feedback
Handling escalated customer calls
The role involves supervising a group of call center associates across various sites including Alabang, Bridgetowne QC, and Makati

Job Summary

  • The role involves supervising a group of call center associates across various sites including Alabang, Bridgetowne QC, and Makati.
  • Team Leaders are responsible for coaching direct reports to achieve performance metrics and managing employment status decisions.
  • Candidates must be willing to work a flexible schedule and handle escalated customer issues as subject matter experts.

Matching Summary

Match Score: 75

The role involves supervising a group of call center associates across various sites including Alabang, Bridgetowne QC, and Makati.

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Regular performance coaching and feedback
  • Handling escalated customer calls
  • Work and attendance monitoring
  • Implementing corrective action plans

Nice-to-have

  • Ability to lead team in multi-tasking
  • Strong written and verbal communication skills
  • Willingness to work flexible schedule
  • Advocacy for team members
  • Experience with performance appraisals

Key Requirements

  • Associate's degree in related field
  • Two to four years of relevant experience
  • Philippines residency required

Work Rights

Philippines ONLY

Tailored Resume

Cover Letter