People Services Delivery Senior Professional

Hbinsurance

Manage people employee programs
Administer people transactions and workflows
Process employee records
The purpose of this role is to manage and support People employee programs within the organisation, ensuring smooth administration and processing of transactions and workflows

Job Summary

  • The purpose of this role is to manage and support People employee programs within the organisation, ensuring smooth administration and processing of transactions and workflows.
  • Perform outbound calls to employee/manager for tier 2 concerns or complex issues, and answer incoming calls/emails enquiries relating to people services.
  • Adhere to established procedures, ensuring compliance with embedded Risk Controls, and promptly inform managers of emerging risks and incidents.

Matching Summary

The purpose of this role is to manage and support People employee programs within the organisation, ensuring smooth administration and processing of transactions and workflows.

Skills & Requirements

Must-have

  • Manage People employee programs
  • Administer People transactions and workflows
  • Process employee records
  • Handle tier 2 employee concerns
  • Adhere to established procedures
  • Risk Management

Nice-to-have

  • Intentional collaboration
  • Process Improvements
  • Talent Acquisition
  • Managing performance
  • Succession Planning

Key Requirements

  • Bachelor's Degree or equivalent
  • Some relevant work experience
  • Call centre experience
  • Policy administration experience
  • Experience in BPO industry

Work Rights

Not specified

Tailored Resume

Cover Letter