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EōS Fitness is seeking a Member Experience Manager to enhance customer service and support member retention within their fitness facilities. The ideal candidate will lead a team to address member concerns, improve service quality, and embody the company's core values.
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Job Summary
EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
Benefits include a highly energetic team, free membership for you and a plus one, discounted services, and competitive pay with vacation, holiday, and sick pay.
Matching Summary
Match Score: 75
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EōS Fitness is seeking a Member Experience Manager to enhance customer service and support member retention within their fitness facilities. The ideal candidate will lead a team to address member concerns, improve service quality, and embody the company's core values.
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Salary
$18—$20 USD
Skills & Requirements
Must-have
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
Facility cleanliness and maintenance support
Online reputation management
Nice-to-have
Embodying core company values
Inspiring team culture
Optimistic and fun work environment
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Proficiency with fitness management software
Must pass background check
Obtain CPR certification within 30 days
Attend EōS Ethos and Customer Service Training within 30 days