Principal Director, Service Operations

The Aerospace Corporation

Chantilly, VA, US
$180,800.00 - $271,200.00 py
Itsm practices
Service desk operations
End-user platforms
The Principal Director, Service Operations is responsible for driving productivity, enhancing user experiences, and delivering exceptional quality of IT & customer services across the organization

Job Summary

  • The Principal Director, Service Operations is responsible for driving productivity, enhancing user experiences, and delivering exceptional quality of IT & customer services across the organization.
  • This role oversees a diverse portfolio of enterprise IT operations, including end-user platforms, productivity tools, service desks, and the vendor management office.
  • We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

Matching Summary

The Principal Director, Service Operations is responsible for driving productivity, enhancing user experiences, and delivering exceptional quality of IT & customer services across the organization.

Salary

$180,800.00 - $271,200.00

Skills & Requirements

Must-have

  • ITSM practices
  • Service desk operations
  • End-user platforms
  • Vendor management
  • IT procurement services
  • Operational strategy development

Nice-to-have

  • Customer-centric IT culture
  • Continuous improvement initiatives
  • Organizational change management

Key Requirements

  • Bachelor’s degree in computer science, Information Systems, or related field
  • 10+ years of progressive IT leadership experience
  • 5+ years in senior IT operations, service delivery, or enterprise IT roles
  • Ability to obtain and maintain a security clearance
  • U.S. citizenship required

Work Rights

Must have ability to obtain security clearance

Tailored Resume

Cover Letter