Escalations Management Specialist (mandarin Market)

ANZ

Not specified (assumed to be in-office due to nature of role)
Mandarin and english communication skills
3-6 years customer support experience
End-to-end escalation handling
The Escalations Management Specialist position at ANZ seeks a detail-oriented individual fluent in Mandarin and English to manage customer support escalations effectively. The role emphasizes strong communication skills, decision-making abilities, and a commitment to customer satisfaction within a fast-paced environment

Job Summary

  • The specialist serves as the primary point of contact for escalated issues, ensuring timely and effective end-to-end resolution.
  • Candidates must possess excellent verbal and written communication skills in both Mandarin and English to manage client interactions.
  • The role requires a proactive approach to anticipate potential issues and coordinate with various teams to prevent future escalations.

Matching Summary

Match Score: 85

The Escalations Management Specialist position at ANZ seeks a detail-oriented individual fluent in Mandarin and English to manage customer support escalations effectively. The role emphasizes strong communication skills, decision-making abilities, and a commitment to customer satisfaction within a fast-paced environment.

Skills & Requirements

Must-have

  • Mandarin and English communication skills
  • 3-6 years customer support experience
  • End-to-end escalation handling
  • Root cause analysis capabilities
  • Database and Microsoft Office proficiency

Nice-to-have

  • Experience in IT or telecommunications environment
  • Proactive issue anticipation skills
  • Service improvement initiative exposure
  • Strong decision-making under pressure
  • Detail-oriented organizational approach

Key Requirements

  • Bachelor's degree in any field
  • 3-6 years in customer support or case management
  • Fluency in Mandarin and English languages

Work Rights

Not specified

Tailored Resume

Cover Letter