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Prudential Assurance UK is seeking a Customer Engagement Supervisor based in Metro Manila, Philippines. The role focuses on customer interaction, team management, and process improvement within a culture that values diversity and inclusion.
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Job Summary
Prudential's purpose is to be partners for every life and protectors for every future, creating a culture where diversity is celebrated and inclusion is assured.
The role involves expert handling of customer communication across all contact center channels, including complex cases and escalations, and performing data analysis to recommend solutions.
Key responsibilities include people management, driving team performance, facilitating coaching sessions, and spearheading process improvement initiatives to embed a customer-obsessed culture.
Matching Summary
Match Score: 75
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Prudential Assurance UK is seeking a Customer Engagement Supervisor based in Metro Manila, Philippines. The role focuses on customer interaction, team management, and process improvement within a culture that values diversity and inclusion.
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