Senior Manager, Success Guides & Architects (slack)

Slack (Salesforce Company)

Multiple Locations
Base: $150,100 - $227,000 annually; base: $180,200...
Customer onboarding and adoption
Driving measurable business value
Leading a team of success guides
The Success Guide team delivers scaled, time-bound, topic-based engagements that help customers unlock value quickly and efficiently

Job Summary

  • The Success Guide team delivers scaled, time-bound, topic-based engagements that help customers unlock value quickly and efficiently.
  • As a member of our Customer Success leadership team, you will advocate for your customers by driving alignment across Sales, Customer Success, Services, Renewals, Product Management, Marketing, and Business Operations.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

The Success Guide team delivers scaled, time-bound, topic-based engagements that help customers unlock value quickly and efficiently.

Salary

Base: $150,100 - $227,000 annually; Base: $180,200 - $247,900 annually (select cities); Bonus/Equity: company bonus, incentive for sales roles, equity as applicable; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer onboarding and adoption
  • Driving measurable business value
  • Leading a team of Success Guides
  • Developing scalable programs
  • Cross-functional alignment

Nice-to-have

  • Curious, inventive, and collaborative culture
  • Positive, diverse, and encouraging environment
  • AI-driven customer success

Key Requirements

  • 5+ years customer success experience
  • Building and growing high-performing teams
  • Experience with mid-market to enterprise customers
  • Delivering against targets and KPIs

Work Rights

Not specified

Tailored Resume

Cover Letter