Customer Channels Operations Analyst

Tigo El Salvador

El Salvador
Tigochat campaign execution
Genesys audio campaign execution
Sql basic commands
This role is key to ensuring the correct operational execution of campaigns, timely incident management, and continuous support for various digital customer service channels, directly impacting operational stability and customer experience

Job Summary

  • This role is key to ensuring the correct operational execution of campaigns, timely incident management, and continuous support for various digital customer service channels, directly impacting operational stability and customer experience.
  • Key responsibilities include executing and supporting TigoChat campaigns, managing TigoChat licenses, escalating and tracking operational incidents in TigoChat and Genesys, and executing audio campaigns through Genesys.
  • Tigo El Salvador is proud to be a responsible company contributing to economic growth, offering professional development networks, and fostering a 'Sangre Tigo' culture focused on purpose, innovation, integrity, and customer centricity.

Matching Summary

This role is key to ensuring the correct operational execution of campaigns, timely incident management, and continuous support for various digital customer service channels, directly impacting operational stability and customer experience.

Skills & Requirements

Must-have

  • TigoChat campaign execution
  • Genesys audio campaign execution
  • SQL basic commands
  • Excel intermediate management
  • Operational control capacity

Nice-to-have

  • Positive transformation champion
  • Innovation and adaptation focus
  • Customer-centric approach
  • Challenging projects participation
  • Innovative ideas contribution

Key Requirements

  • University degree in Engineering, Administration, or related field (desirable)
  • Technical knowledge in reporting
  • Intermediate Excel skills
  • Operational order and control capacity

Work Rights

Not specified

Tailored Resume

Cover Letter