Senior Cx/ux Research Consultant (tax & Accounting) – Hybrid (tx/ga/nj/il) R0052803

Wolters Kluwer N.V

Multiple Locations, TX, US
Base: $85,600.00 - $149,400.00 usd; bonus: eligibl...
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5+ years user research experience
Advanced research planning skills
Strong presentation to executives
** Wolters Kluwer is seeking a Senior CX/UX Research Consultant for their Tax & Accounting division, who will lead user research initiatives to enhance product strategy, particularly for an AI conversational assistant. This hybrid role requires a deep understanding of user research methodologies and strong cross-functional collaboration. **

Job Summary

  • This role serves as a thought leader driving advanced research initiatives to shape product strategy for an Expert AI conversational assistant.
  • Candidates must demonstrate the ability to merge qualitative and quantitative data to influence senior stakeholders and executive leadership.
  • The position offers a hybrid work model requiring presence at a local office eight days per month alongside competitive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 75

** Wolters Kluwer is seeking a Senior CX/UX Research Consultant for their Tax & Accounting division, who will lead user research initiatives to enhance product strategy, particularly for an AI conversational assistant. This hybrid role requires a deep understanding of user research methodologies and strong cross-functional collaboration. **

Salary

Base: $85,600.00 - $149,400.00 USD; Bonus: Eligible; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance

Skills & Requirements

Must-have

  • 5+ years user research experience
  • Advanced research planning skills
  • Strong presentation to executives
  • AI and agentic workflow knowledge
  • Mixed methodology data analysis

Nice-to-have

  • B2B enterprise solution experience
  • Tax and accounting domain knowledge
  • Experience with Pendo analytics tools
  • Familiarity with UserZoom platform
  • Great Question platform experience

Key Requirements

  • Bachelor's degree in Design, HCI, or Behavioral Sciences
  • Master's degree preferred
  • Must be legally authorized to work in US without sponsorship
  • Portfolio not required but past project articulation expected

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter