Lead Call Center Scheduler, Day Shift, Cardiac Associates

Adventist Rehabilitation Hospital of Maryland Inc

Germantown, MD, United States
Base: $22.09 - $29.74; bonus/equity: not specified...
Fully onsite
Real-time call center monitoring
Patient scheduling and coordination
Live vox audit completion
Adventist HealthCare is seeking a Lead Call Center Scheduler for their Cardiac Associates office in Germantown, MD. The ideal candidate will have scheduling and customer service experience, along with a commitment to the organization's mission of providing compassionate care

Job Summary

  • The role involves completing real-time monitoring of the call center and serving as a subject matter expert for new hire onboarding.
  • Employees will assist Care Navigation with scheduling patients while reviewing reports on scheduler productivity and conducting audits in Live Vox.
  • Adventist HealthCare offers comprehensive benefits including free parking, medical coverage effective on the date of hire, and tuition reimbursement.

Matching Summary

Match Score: 85

Adventist HealthCare is seeking a Lead Call Center Scheduler for their Cardiac Associates office in Germantown, MD. The ideal candidate will have scheduling and customer service experience, along with a commitment to the organization's mission of providing compassionate care.

Salary

Base: $22.09 - $29.74; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Paid Time Off, Retirement match

Skills & Requirements

Must-have

  • Real-time call center monitoring
  • Patient scheduling and coordination
  • Live Vox audit completion
  • ECW documentation review
  • 4-5 years customer service experience

Nice-to-have

  • Subject matter expert for onboarding
  • Legacy employee coaching skills
  • Training material development
  • Care Navigation assistance
  • Faith-based mission alignment

Key Requirements

  • High School Diploma or GED required
  • 2-3 years previous scheduling experience required
  • 1-2 years senior scheduling experience preferred
  • Non-nicotine user status required
  • Full-time availability Monday through Friday

Work Rights

Not specified

Tailored Resume

Cover Letter