Support Engineer

SHI International

Austin, Texas, United States
Base: $75,000 - $85,000; bonus/equity: not specifi...
Hybrid
Level 1 and level 2 support
Windows desktop support
Incident management systems experience
The Support Engineer provides technical support to end-users, managing service requests and incidents

Job Summary

  • The Support Engineer provides technical support to end-users, managing service requests and incidents.
  • This role requires strong problem-solving skills and the ability to communicate technical information clearly.
  • Employees enjoy a commitment to diversity and opportunities for professional growth.

Matching Summary

The Support Engineer provides technical support to end-users, managing service requests and incidents.

Salary

Base: $75,000 - $85,000; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, 401K

Skills & Requirements

Must-have

  • Level 1 and Level 2 support
  • Windows desktop support
  • Incident management systems experience

Nice-to-have

  • Cloud-based productivity tools experience
  • Strong analytical skills
  • Excellent communication skills

Key Requirements

  • Bachelor's Degree or relevant experience
  • 3-6 years in a similar role
  • Minimum 2 years in Windows and Linux server OS

Work Rights

Not specified

Tailored Resume

Cover Letter