Deliver attentive and professional customer service, communicating effectively with customers regarding vehicle status, service needs, and recommendations
Job Summary
Deliver attentive and professional customer service, communicating effectively with customers regarding vehicle status, service needs, and recommendations.
Partner with technicians to identify vehicle issues, present solutions, and introduce appropriate maintenance programs tailored to customer needs.
As part of Lithia & Driveway, you’ll enjoy industry-leading benefits including Medical, Dental, Prescription, and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan with Employer Match.
Matching Summary
Deliver attentive and professional customer service, communicating effectively with customers regarding vehicle status, service needs, and recommendations.
Skills & Requirements
Must-have
Exceptional customer service
Communicate vehicle status
Partner with technicians
Introduce maintenance programs
Build customer relationships
Nice-to-have
Polished and professional demeanor
Thrive on delivering service
Enjoy building relationships
Fun and supportive team
Key Requirements
2–3 years of Automotive Service Advisor experience
Strong active listening and communication skills
Knowledge of vehicle mechanical and technical concepts
Computer proficiency
High attention to detail and organizational skills
Valid Driver’s License with acceptable driving record