Digital Customer Success Program Manager

Workday

Atlanta, GA, United States
Primary location base pyy range: $95,200 usd - $14...
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Digital customer journeys
Customer success tooling and platforms
Ai-powered productivity improvements
** Workday is seeking a Digital Customer Success Program Manager to join their Atlanta team. The role involves driving digital customer success initiatives, enhancing customer engagement, and collaborating across various teams to improve customer retention and satisfaction. **

Job Summary

  • As a Digital Customer Success Program Manager, you will play a central role in shaping how Workday scales its customer success programs globally.
  • You will own and drive initiatives across a range of digital customer success areas — from improving Customer Success tooling and platforms to designing digital customer journeys and exploring AI-powered productivity improvements for account teams.
  • The Digital Customer Success team sits within the Customer Success Center of Excellence (CoE) at Workday — and we are on a mission to redefine what it means to deliver value at scale.

Matching Summary

Match Score: 75

** Workday is seeking a Digital Customer Success Program Manager to join their Atlanta team. The role involves driving digital customer success initiatives, enhancing customer engagement, and collaborating across various teams to improve customer retention and satisfaction. **

Salary

Primary Location Base Pay Range: $95,200 USD - $142,800 USD; Additional US Location(s) Base Pay Range: $90,500 USD - $160,700 USD; Bonus/Equity: Role may be eligible for Bonus Plan or commission/bonus and stock grants

Skills & Requirements

Must-have

  • Digital customer journeys
  • Customer Success tooling and platforms
  • AI-powered productivity improvements
  • Cross-functional coordination
  • Governance and operating model design

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Autonomy and accountability
  • Adaptability and resilience

Key Requirements

  • 5+ years of experience
  • Translating business needs into roadmaps
  • Project Management Certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter