It Service And Incident Analyst

Worldpay (FIS)

Competitive salary; not specified; ghmi/hospitaliz...
**
2 years experience in it services
Incident management and resolution
Root cause analysis and rca determination
** FIS is seeking an IT Service and Incident Analyst to manage incident and problem management processes within the financial services sector. The role requires a minimum of two years of experience in IT services, focusing on incident resolution and collaboration with technical teams, while offering opportunities for career growth and competitive benefits. **

Job Summary

  • The role focuses on ensuring rapid service restoration and coordinating effectively with technology teams during critical incidents.
  • Candidates will collaborate with internal technical teams to manage incidents end-to-end, including impact assessment and timeline documentation.
  • The position offers a competitive salary, attractive benefits including GHMI/Hospitalization coverage, and opportunities for professional development in the FinTech domain.

Matching Summary

Match Score: 75

** FIS is seeking an IT Service and Incident Analyst to manage incident and problem management processes within the financial services sector. The role requires a minimum of two years of experience in IT services, focusing on incident resolution and collaboration with technical teams, while offering opportunities for career growth and competitive benefits. **

Salary

Competitive salary; Not specified; GHMI/Hospitalization coverage included

Skills & Requirements

Must-have

  • 2 years experience in IT services
  • Incident management and resolution
  • Root cause analysis and RCA determination
  • Post-incident reporting within SLA timelines
  • Collaboration with technical teams

Nice-to-have

  • ITIL Foundation certification current version
  • ServiceNow platform experience
  • Trend analysis and recommendations
  • Open collaborative team environment
  • Entrepreneurial and passionate mindset

Key Requirements

  • At least 2 years of experience in IT services or incident management
  • ITIL Foundation certification (current version)
  • ServiceNow experience
  • Ability to work US-shift hours from 7:00 PM to 4:00 AM IST

Work Rights

Not specified

Tailored Resume

Cover Letter