Customer Care Specialist I - Onsite, Columbus

Synovus Financial Corp

Columbus, GA, United States
On-site
Respond to telephone email inquiries
Resolve customer account issues
Utilize multiple computer databases
The role involves responding to customer inquiries via phone, email, and internet to ensure satisfaction and retention

Job Summary

  • The role involves responding to customer inquiries via phone, email, and internet to ensure satisfaction and retention.
  • Employees must utilize problem-solving skills across multiple computer systems to resolve account discrepancies and service charges.
  • Team members are expected to recognize revenue opportunities by referring Synovus products and services to meet customer needs.

Matching Summary

The role involves responding to customer inquiries via phone, email, and internet to ensure satisfaction and retention.

Skills & Requirements

Must-have

  • Respond to telephone email inquiries
  • Resolve customer account issues
  • Utilize multiple computer databases
  • Document call interactions accurately
  • Identify referral opportunities

Nice-to-have

  • Demonstrate HERO characteristics daily
  • Deepen customer relationships
  • Exceed quality standards
  • Self-motivated learning attitude

Key Requirements

  • Strong problem solving skills
  • Ability to work under direct supervision
  • Knowledge of banking policies and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter