Bilingual Customer Service Representative (in-center)
271
Santo Domingo, Distrito Nacional, Dominican Republic
Fully remote
1 year financial customer service experience
1 year call center experience
35 wpm typing speed
The Customer Service Representative is responsible for providing quality customer service for financial/banking customers that consistently meets or exceeds Company standards of excellence
Job Summary
The Customer Service Representative is responsible for providing quality customer service for financial/banking customers that consistently meets or exceeds Company standards of excellence.
Employees will handle inquiries from customers while displaying great financial customer service skills to ensure the highest level of customer satisfaction.
TransPerfect Connect is the world's leading provider of remote interpreting solutions, offering opportunities for career advancement into managerial roles.
Matching Summary
The Customer Service Representative is responsible for providing quality customer service for financial/banking customers that consistently meets or exceeds Company standards of excellence.
Skills & Requirements
Must-have
1 year financial customer service experience
1 year call center experience
35 WPM typing speed
High School Diploma or GED
Multi-tasking with multiple screens
Nice-to-have
Microsoft Office Outlook Excel experience
Empathy in handling financial calls
Strong decision-making skills
Proactive problem-solving approach
Key Requirements
Minimum 1 year financial customer service experience