Contact Centre Advisor - Phone

Ofcom

Warrington, England, United Kingdom
Onsite (monday-friday, 9am-5pm)
Phone based customer service experience
Effective conflict resolution skills
Attention to detail in complaint categorization
Ofcom is seeking a Contact Centre Advisor for its Warrington office, offering a Monday to Friday schedule without shifts or bank holidays. The position focuses on delivering excellent customer service and supporting consumer complaints related to telecoms, broadcasting, and postal issues while offering competitive benefits

Job Summary

  • Ofcom is the UK’s communications regulator, ensuring connectivity and safety in communications.
  • The role involves acting as the first point of contact for consumers and providing excellent customer service.
  • Benefits include 26 days holiday, private medical insurance, and a flexible working environment.

Matching Summary

Match Score: 85

Ofcom is seeking a Contact Centre Advisor for its Warrington office, offering a Monday to Friday schedule without shifts or bank holidays. The position focuses on delivering excellent customer service and supporting consumer complaints related to telecoms, broadcasting, and postal issues while offering competitive benefits.

Skills & Requirements

Must-have

  • Phone based customer service experience
  • Effective conflict resolution skills
  • Attention to detail in complaint categorization

Nice-to-have

  • Commitment to personal growth
  • Ability to articulate ideas clearly
  • Inclusivity in workplace culture

Key Requirements

  • Experience handling consumer complaints
  • Ability to meet challenging quality targets
  • Strong communication and persuasion skills

Work Rights

Not specified

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