As an IT Process/Application Support Analyst III at Thermo Fisher Scientific, you'll contribute to enhancing our IT service delivery and application management capabilities
Job Summary
As an IT Process/Application Support Analyst III at Thermo Fisher Scientific, you'll contribute to enhancing our IT service delivery and application management capabilities.
Your responsibilities will include managing IT service performance, coordinating service reviews, analyzing metrics, and implementing continuous improvement initiatives.
This role combines technical expertise with business acumen to support our mission of enabling customers to make the world healthier, cleaner, and safer.
Matching Summary
As an IT Process/Application Support Analyst III at Thermo Fisher Scientific, you'll contribute to enhancing our IT service delivery and application management capabilities.
Skills & Requirements
Must-have
ITSM processes
ServiceNow and/or Service Manager platforms
ITIL framework
data analytics and dashboard development
service level management
process improvement and documentation
Nice-to-have
results orientation
problem solving proficiency
focus on service excellence
aptitude for learning new technologies
strong project management skills
Key Requirements
5 years of experience in IT Request Management
ITIL Foundation Certification preferred
3-5 years experience with ServiceNow
Advanced proficiency in Microsoft Office suite
Strong analytical and problem-solving capabilities