Senior Officer / Officer, Customer Contact Centre (cantonese Speaker)

Prudential Assurance UK

Cantonese and english language proficiency
5 years customer call centre experience
24/7 rotating shift schedule availability
Serve as Prudential's frontline service professional delivering best-in-class customer service through the hotline channel

Job Summary

  • Serve as Prudential's frontline service professional delivering best-in-class customer service through the hotline channel.
  • Handle and resolve enquiries on life and health insurance products with professionalism, accuracy, and tactful communication skills.
  • Support company initiatives by promoting self-service tools and completing ad hoc tasks while maintaining updated knowledge.

Matching Summary

Serve as Prudential's frontline service professional delivering best-in-class customer service through the hotline channel.

Skills & Requirements

Must-have

  • Cantonese and English language proficiency
  • 5 years customer call centre experience
  • 24/7 rotating shift schedule availability

Nice-to-have

  • Experience in insurance or financial services
  • Knowledge of pre-authorization assessment processes
  • Positive proactive customer-oriented mindset

Key Requirements

  • University graduate / Diploma / HKDSE / HKALE / HKCEE qualification
  • Minimum 5 years' experience in a Customer Call Centre or Service Centre

Work Rights

Not specified

Tailored Resume

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