Customer Contact Management Trainee (spanish And Portuguese Speaker)

Sanofi

Budapest, Hungary
**
Collect and register inquiries
Manage incoming customer calls
Aim for first call resolution
** Sanofi is seeking a Customer Contact Management Trainee who is fluent in Spanish and Portuguese, based in Budapest, Hungary. The role involves managing customer inquiries and requires strong communication skills, attention to detail, and teamwork. **

Job Summary

  • Collect and register inquiries, requests, claims, returns from external and internal customers in a timely manner, based on predefined priorities.
  • Aim for “first call resolution” practice especially for requests and support request/claim resolution process with additional data gathering and communication.
  • Bring the miracles of science to life alongside a supportive, future-focused team with an international work environment and flexible home office policy.

Matching Summary

Match Score: 75

** Sanofi is seeking a Customer Contact Management Trainee who is fluent in Spanish and Portuguese, based in Budapest, Hungary. The role involves managing customer inquiries and requires strong communication skills, attention to detail, and teamwork. **

Skills & Requirements

Must-have

  • Collect and register inquiries
  • Manage incoming customer calls
  • Aim for first call resolution
  • Knowledge of Microsoft Office
  • Expertise of MS Excel
  • Excellent English and Spanish

Nice-to-have

  • Previous experience in communication
  • Portuguese language is a plus
  • Team player, able to work collaboratively
  • Well-inclined towards change
  • Ability to work under pressure

Key Requirements

  • Ongoing university studies (active student status)
  • Min. 30-hour availability/week
  • Excellent English and Spanish written and verbal

Work Rights

Not specified

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