Assistant Manager - Guest Service @ibis Mumbai Vikhroli
ibis Mumbai Vikhroli
Mumbai, India
On-site
Guest services
Front desk operations
Guest complaint resolution
Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay
Job Summary
Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.
Assist the Guest Service Manager in formulating new procedures and directives in order to continue improve the Department.
Provide efficient, friendly and professional service to all guests and take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
Matching Summary
Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.
Skills & Requirements
Must-have
guest services
front desk operations
guest complaint resolution
hotel occupancy optimization
team leadership
customer service excellence
Nice-to-have
positive and productive interactions
respect for cultural groups
active selling of promotions
continuous improvement mindset
Key Requirements
3-5 years in Front Office / Guest Services
1-2 years in a supervisory role
Graduate in Hotel Management / Hospitality Management (preferred)