Patient Representative | James Outpatient Center

The Ohio State University

Columbus, OH, US
Not specified; not specified; comprehensive benefi...
Empathetic verbal communication skills
Conflict resolution and problem solving
Proactive customer service interventions
The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality of care

Job Summary

  • The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality of care.
  • The Patient Representative utilizes interpersonal and conflict management skills to respond to family concerns and facilitate communication in the lobby environment.
  • Comprehensive employee benefits include retirement plans, health insurance starting day one, paid leave, and Public Service Loan Forgiveness program support.

Matching Summary

The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality of care.

Salary

Not specified; Not specified; Comprehensive benefits including retirement, health, dental, vision, and paid leave

Skills & Requirements

Must-have

  • empathetic verbal communication skills
  • conflict resolution and problem solving
  • proactive customer service interventions

Nice-to-have

  • diplomacy and interpersonal skills
  • program planning experience
  • collaboration with volunteers

Key Requirements

  • High School Graduate or Equivalent
  • 1 year full-time employment in clinical or critical care area
  • Evidence of customer service skills and training

Work Rights

Not specified

Tailored Resume

Cover Letter