Enterprise Support Specialist

Figma

San Francisco, United States
Base: $45.20 - $65.40 usd hourly; bonus/equity: eq...
On-site
3+ years technical saas support experience
Enterprise customer support expertise
System administration for large communities
The role involves partnering with the Enterprise Support Manager to define exceptional support experiences for top customers

Job Summary

  • The role involves partnering with the Enterprise Support Manager to define exceptional support experiences for top customers.
  • You will act as the voice of the customer by identifying trends and advocating for bug fixes and feature enhancements.
  • Figma offers competitive benefits including health, dental, vision, retirement contributions, and a learning stipend.

Matching Summary

The role involves partnering with the Enterprise Support Manager to define exceptional support experiences for top customers.

Salary

Base: $45.20 - $65.40 USD hourly; Bonus/Equity: Equity offered plus annual bonus plan for eligible roles; Benefits: Health, dental, vision, PTO, and work from home stipend

Skills & Requirements

Must-have

  • 3+ years technical SaaS support experience
  • Enterprise customer support expertise
  • System administration for large communities
  • Consultative communication skills
  • Cross-functional collaboration abilities

Nice-to-have

  • SAML/SSO and SCIM configuration troubleshooting
  • Experience with Adobe XD, Sketch, or Framer
  • Familiarity with AI concepts and tools
  • Passion for UX/UI development
  • Willingness to learn new technologies

Key Requirements

  • 3+ years in technical SaaS support
  • Experience with enterprise-level customers
  • Ability to diagnose sophisticated inquiries

Work Rights

Not specified

Tailored Resume

Cover Letter