Front Desk Agent

21c Museum Hotels

Louisville, KY, United States
On-site
High school diploma or equivalent
Fluent in english communication
Standard cash handling procedures
The Front Desk Agent serves as the face and voice of 21c Museum Hotels, responsible for providing a superior guest experience from arrival to departure

Job Summary

  • The Front Desk Agent serves as the face and voice of 21c Museum Hotels, responsible for providing a superior guest experience from arrival to departure.
  • Key duties include managing check-ins and check-outs, handling cash transactions accurately, and utilizing suggestive selling techniques to increase hotel occupancy and revenue.
  • The role requires fluency in English, the ability to handle multiple tasks simultaneously, and tact when resolving stressful or emotional customer service problems.

Matching Summary

The Front Desk Agent serves as the face and voice of 21c Museum Hotels, responsible for providing a superior guest experience from arrival to departure.

Skills & Requirements

Must-have

  • High School diploma or equivalent
  • Fluent in English communication
  • Standard cash handling procedures
  • Computerized cash register systems
  • Multi-tasking in stressful situations

Nice-to-have

  • Knowledge of art exhibition information
  • Suggestive selling techniques for revenue
  • Friendly and cheerful demeanor
  • Experience dealing directly with the public
  • Gift shop sales processing skills

Key Requirements

  • High School diploma or equivalent
  • Past experience dealing directly with the public
  • Must pass a background check
  • Fluency in English language
  • Knowledge of standard cash handling procedures

Work Rights

Not specified

Tailored Resume

Cover Letter