Technology Operations Manager

Dentsu B2B APAC

Copenhagen, Denmark
Fully remote
It service delivery management
Vendor sla monitoring and governance
Incident and problem resolution
Dentsu B2B APAC is seeking a Technology Operations Manager for their Copenhagen office. The role focuses on ensuring the smooth delivery of IT operational services and improving user experience across the cluster through effective service management and vendor coordination

Job Summary

  • This role is responsible for the day-to-day execution and stability of IT operational service delivery across the Cluster.
  • The position acts as a primary operational interface between business users, technical teams, and service providers to ensure smooth technology services.
  • Key responsibilities include governing service delivery provided by vendors like Birlasoft, ensuring adherence to SLAs, and supporting regional technology initiatives.

Matching Summary

Match Score: 85

Dentsu B2B APAC is seeking a Technology Operations Manager for their Copenhagen office. The role focuses on ensuring the smooth delivery of IT operational services and improving user experience across the cluster through effective service management and vendor coordination.

Skills & Requirements

Must-have

  • IT service delivery management
  • Vendor SLA monitoring and governance
  • Incident and problem resolution
  • ITIL aligned process execution
  • Disaster recovery and business continuity

Nice-to-have

  • Experience with AI and automation initiatives
  • Strong stakeholder communication skills
  • Background in M&A technology integration
  • Proven track record in continuous improvement

Key Requirements

  • ITIL-aligned process knowledge
  • Vendor management experience
  • Infrastructure and asset operations expertise

Work Rights

Not specified

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