Base: $39,244 - $62,000; bonus/equity: not specifi...
Consumer complaint handling
Dispute resolution with utility companies
Knowledge of utility rates and tariffs
The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development
Job Summary
The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development.
Complaint Analysts in the Consumer Services Division handle consumer complaints and provide dispute resolution for issues involving regulated utility companies including communications, electric, natural gas, and water providers.
This is a full-time position with State Benefits, including health insurance and retirement, and offers competitive and family-friendly benefits.
Matching Summary
The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development.
Salary
Base: $39,244 - $62,000; Bonus/Equity: Not specified; Benefits: Health insurance, retirement, paid holidays, vacation and sick leave accrual, supplemental benefits
Skills & Requirements
Must-have
Consumer complaint handling
Dispute resolution with utility companies
Knowledge of utility rates and tariffs
Data analysis from multiple sources
Effective written and verbal communication
Collaboration with regulatory and utility stakeholders
Nice-to-have
Mediation and facilitation skills
Building effective working relationships
Decision-making and problem solving
Key Requirements
Bachelor’s degree or equivalent combination of education and experience
One year experience in complaint analyst work
Experience preferably in public utility operational or regulatory environment
Legal authorization to work in the United States
Work Rights
Must be legally authorized to work in the United States