Zrl Customer Service Specialist – Medical And Lab Liaison
Zoetis
Louisville, KY, US
Onsite
Advanced laboratory diagnostics knowledge
Resolve lab/medical problem samples
In-depth medical and technical knowledge
The Customer Service Specialist – Medical and Lab Liaison serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support
Job Summary
The Customer Service Specialist – Medical and Lab Liaison serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support.
The role is responsible for providing comprehensive support for customer inquiries related to lab results, testing process or requirements.
Collaborate with Lab, Medical, and Operations teams to provide feedback and suggestions for process improvements via QIT submissions.
Matching Summary
The Customer Service Specialist – Medical and Lab Liaison serves as the primary link between Customer Service and Lab Operations, focusing on onsite laboratory support.
Skills & Requirements
Must-have
Advanced laboratory diagnostics knowledge
Resolve lab/medical problem samples
In-depth medical and technical knowledge
Work with various departments
Analyze customer issues for prevention
Computer software proficiency
Nice-to-have
Strong customer service principles
Client education
Process improvement feedback
Sense of urgency and enthusiasm
Key Requirements
Minimum 3 years veterinary medical setting experience