You will architect the systems—human, automated, and AI-augmented—that allow Ramp to activate thousands of partner-referred customers through product-led onboarding, scaled CS programs, and targeted white-glove resourcing
Job Summary
You will architect the systems—human, automated, and AI-augmented—that allow Ramp to activate thousands of partner-referred customers through product-led onboarding, scaled CS programs, and targeted white-glove resourcing.
You will manage, coach, and develop a team of 6–8 Scaled CSMs, each supporting ~100 net-new customers per month, driving team performance against activation rate, early retention, and CSAT targets.
Benefits include 100% medical, dental & vision insurance coverage for you, flexible PTO, and unlimited AI token usage.
Matching Summary
You will architect the systems—human, automated, and AI-augmented—that allow Ramp to activate thousands of partner-referred customers through product-led onboarding, scaled CS programs, and targeted white-glove resourcing.
Skills & Requirements
Must-have
AI and automation strategy
Customer activation and retention
Scalable CS program design
Cross-functional partnership
Data-driven decision making
Nice-to-have
Financial acumen and workflows
Building v1 programs
AI fluency in daily work
Product-led onboarding experience
Key Requirements
5+ years in strategy & operations, consulting, CS operations, or revenue operations