Etic, Quality & Process Improvement - Senior Associate

PwC Belgium Tax News

Not specified
Itil and iso 9001 standards compliance
Establish quality management systems
Conduct quality audits and reviews
PwC Belgium is seeking a Senior Associate for their Managed Services team, focused on quality management and process improvement. The role involves establishing quality assurance frameworks, conducting audits, and fostering continuous improvement initiatives in alignment with ITIL and ISO standards

Job Summary

  • The role involves establishing a comprehensive quality management system for the Managed Services team across the Middle East.
  • Candidates will be responsible for conducting audits, implementing quality gates, and ensuring adherence to ITIL and ISO standards.
  • The position requires collaborating with stakeholders to define KPIs and proactively mitigate quality risks within the service lifecycle.

Matching Summary

Match Score: 85

PwC Belgium is seeking a Senior Associate for their Managed Services team, focused on quality management and process improvement. The role involves establishing quality assurance frameworks, conducting audits, and fostering continuous improvement initiatives in alignment with ITIL and ISO standards.

Skills & Requirements

Must-have

  • ITIL and ISO 9001 standards compliance
  • Establish quality management systems
  • Conduct quality audits and reviews
  • Implement continuous improvement initiatives
  • Define KPIs and monitor metrics

Nice-to-have

  • Experience with Agile methodologies
  • Root cause analysis facilitation
  • Cross-functional collaboration skills
  • Training and coaching capabilities
  • Documentation control practices

Key Requirements

  • 5+ years in service management quality assurance
  • Bachelor's degree in Computer Science or Engineering
  • Certified Six Sigma Green Belt preferred
  • ISO 9001 or ITIL Foundation certification preferred
  • Government clearance required

Work Rights

Government clearance required

Tailored Resume

Cover Letter