Base: $65,440 - $80,000; bonus/equity: not specifi...
Onsite
Overseeing daily operations
Monitoring service levels
Analyzing statistical data
The Manager, Contact Center position at Medicaltransportsystems in Norton, VA, is responsible for overseeing the daily operations of a high-volume contact center, ensuring performance standards are met and providing leadership to staff. The role requires strong leadership skills and a background in contact center management, with a focus on improving operational efficiency and team performance
Job Summary
The Manager, Contact Center is responsible for overseeing the daily operations of a high-volume Contact Center providing expertise and customer service support to contact center staff.
The Manager, Contact Center will ensure that production, quality and contract standards are met through monitoring service levels, consumer satisfaction, client satisfaction, and compliance of protocols and procedures.
Benefits include Health and Life Insurance Plans, Dental and Vision Plans, 401(k) with a company match, Paid Time Off and Holiday Pay, and Tuition Reimbursement.
Matching Summary
Match Score: 85
The Manager, Contact Center position at Medicaltransportsystems in Norton, VA, is responsible for overseeing the daily operations of a high-volume contact center, ensuring performance standards are met and providing leadership to staff. The role requires strong leadership skills and a background in contact center management, with a focus on improving operational efficiency and team performance.
Salary
Base: $65,440 - $80,000; Bonus/Equity: Not specified; Benefits: Health and Life Insurance Plans, Dental and Vision Plans, 401(k) with a company match, Paid Time Off and Holiday Pay, Maternity/Paternity Leave, Tuition Reimbursement, MTM Perks Discount Program